Policies

Shipping, Returns & Refunds

Made with care. Delivered with the same.

On this page
Orders & production Shipping & delivery Returns & exchanges Refunds Cancellations
Questions?
hello@palettebyrishma.com

Orders & Production

Made to Order

Every Palette piece is made to order — crafted specifically for you after your purchase is confirmed. Production typically takes 3–5 working days. During peak periods or public holidays, this may extend to up to 7 working days.

Should any unforeseen circumstances cause an unavoidable delay, we will contact you promptly to confirm the revised dispatch timeline.

Rush Orders

If you need your piece sooner — for a birthday, an anniversary, a special occasion, or travel — please reach out to us on WhatsApp or email before placing your order to discuss the possibility of a rush request.

Rush orders are not eligible for return. Our ability to accept rush requests depends on current production load and cannot always be guaranteed.

Shipping & Delivery

Within India

We ship across India through trusted courier partners. Shipping is complimentary on all standard orders. Once dispatched, you will receive an email with your tracking details. Most orders are delivered within 1–3 business days from dispatch.

International Orders

We ship internationally. International shipping is charged at actuals and must be confirmed before your order is placed. Please reach out to us with your delivery location and we will share the applicable shipping cost and timeline.

International orders may be subject to import duties and taxes as per your country's regulations. These are to be borne by the customer.

Bulk & Special Orders

For bulk orders or pieces involving special customisation, shipping costs will be communicated during the order discussion and confirmed before dispatch.

Returns & Exchanges

Because every Palette piece is made by hand and specifically for you, we are unable to accept returns for change of mind. Returns are accepted only in the following cases:

  • You received the wrong product
  • Your piece arrived damaged or defective
All return requests must be initiated within 48 hours of delivery. Requests made after this window cannot be accepted.

Wrong product received

Please contact us within 48 hours with your order number and a photograph of what was received. We will arrange an exchange for the correct piece at no additional cost.

Damaged or defective product

Please contact us within 48 hours with your order number and an unboxing video clearly showing the damage. We recommend filming the unboxing of all Palette deliveries as a precaution. On verification, we will offer you a replacement piece or a full refund.

Non-returnable items

  • Bespoke or custom orders
  • Rush orders
  • Items not reported within the 48-hour window

Refunds

Refund timelines

Once a return is approved and the piece is received back by us where applicable, refunds are processed within 3–5 business days.

Refund method

  • Online payments (UPI, cards, net banking, wallets) — refunded to the original payment method
  • Cash on Delivery orders — refunded as store credit, redeemable on your next Palette purchase

Cancellations

We start working on your order as soon as it is placed — because we want to get your bag to you as quickly as possible.

  • Within 24 hours of placing your order — you are welcome to cancel for a full refund. Just reach out and we will take care of it.
  • After 24 hours — once production has begun on your piece, we are unable to accept cancellations.
  • After dispatch — orders cannot be cancelled. Our returns policy applies.
If you have a concern about your order after the 24-hour window, please reach out to us. We will always do our best to help.
Questions about your order?

Reach us at hello@palettebyrishma.com or on WhatsApp. We aim to respond within 24 hours, Monday to Saturday.